Returns & Cancellations Policy
Our aim at Lcndstore.com is to ensure that our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 30 days of the sale date and will issue a full refund minus the shipping charges. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. Lcndstore reserves the right to reject any return request if the product package is opened or the product looks used.
There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Example - inner wear, baby food etc.
In case the product received is the incorrect product
In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.
Return method & payment
- We urge our customers not to accept an incorrect product, we will also bear the return shipping for any incorrect product delivered.
- For all other products, we will refund 100% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer.
- For all refunds we will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customers bank account.
- The refund will be happen within 40-60 days of receipt and inspection of the goods
Products with Visible Damage or Manufacturing Defect
- In case you have received a product that seems either damaged or is different from what you ordered, we would appreciate if you could email us or contact our customer support cell within 24 hours of receiving the product. Please save all the packing materials along with the product. Just get in touch with us and we will guide you through the process.
- - We will be shipping a replacement product without you paying any extra charges.
- - In case the ordered product is out of stock, we will allow you to opt for another product. Our help desk will maintain the communication with you till you are satisfied with the product.
- - In case you do not feel like buying an alternative, we will refund the entire amount without any deduction.
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable.
Please contact us on care@Lcndstore.com and call us at: 8800106376